| Do you accept returns & exchange? |
NoEqual provides returns and exchange only for the following reasons:
1. Defective item
2. Incorrect item
Please note that we do not accept returns if the size doesn't fit you as measurements are clearly stated on the webstore.
| How do I return the items? |
- Email to [email protected] / send us a Direct Message on Instagram with the following details:
Email subject: RETURN
Order Number:
Product(s) Name :
Reason for return: (Items with defects; attach photo(s) if possible / Incorrect item received ) - Return address as stated below:
Example Address - Once we have checked and confirm the goods/products, customer will receive their refund within 3 days after the confirmation and will be notified respectively.
*All items must be shipped back within 5 working days ( MALAYSIA )
| Who will bare the shipping costs? |
Shipping fee will be borne by NoEqual.
We regret to inform you that we will not be able to accept items that do not meet the above-mentioned criteria.
